ABOUT US
Xianglong CNC Machine Tool Co., Ltd. is an enterprise engaged in the research and manufacturing of wire cutting machine tools. Since its establishment, it has always been driven by innovation and supported by technology. It has a professional team with rich experience and advanced skills. At the same time, it relies on the cooperation of many well-known universities and research institutions at home and abroad to create exquisite products in the wire cutting industry with ingenuity and excellence, shaping the high-quality image of Xianglong wire cutting machine tools. This persistent pursuit of quality has won Xianglong wire cutting machine tools a good reputation in the market. We look forward to working together with new and old customers to create a better future. Xianglong wire cutting, there is no best, only better!
Our Vision
The host adopts precision ball screw and roller guide structure, specially developed according to the machine, easy to learn, understand and operate; It has the advantages of good rigidity, high bearing capacity, smooth transmission, and high precision, which not only saves time but also improves work efficiency. Maintaining precise contact with customers is our service tenet!
Our after-sales service department's technical personnel provide customers with self proclaimed and remote technical services.
Service Tenet
1. Pre sales service: Pre sales service is an important part of the company's customer service. The company provides a series of customized solutions for customers, including machine tool selection, process solutions, tool selection, fixture measurement, manufacturing services, etc., to satisfy customers.
2. In sales service: In sales service is the continuation of pre-sales service for users, focusing on timely communication with customers, ensuring that products are delivered to customers with quality, quantity, timeliness, and speed according to contract requirements, and striving to achieve the service tenet of being urgent for users and wanting to be what users want.
3. After sales service: If a regular machine tool malfunctions, it will respond within 2 hours and arrive at the site for maintenance and problem-solving within 48 hours. After the CNC machine tool arrives at the demand side, our company dispatches after-sales service personnel to the site for installation, debugging, and training. The equipment is responsible for a one-year warranty period from the date of installation. If the warranty period is exceeded, we guarantee to provide good maintenance services and provide repair parts at cost price for lifelong service. We will visit, call, or write to customers every three months.
Technical services and measures
Technical Services:
1. Provide customers with services such as equipment layout, machine tool positioning, and electrical circuit layout.
2. Design process routes and fixtures according to customer product requirements.
3. Design a specialized aircraft according to customer requirements.
measures:
1. Design specialized aircraft according to customer requirements and organize implementation and control in accordance with the Design and Development Control Procedure.
2. For specific products, projects, or contracts, product implementation planning shall be carried out in accordance with the Product Implementation Planning Procedure, and a quality plan shall be prepared and implemented.